MetOceanWorks Limited ("MetOceanWorks", "we", "our", or "us") is committed to safeguarding the privacy of our clients, partners, and visitors to our digital platforms. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us—whether through our website, email, digital tools, or professional services.
MetOceanWorks Limited is a UK-registered company with global operations. We are committed to handling personal data responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
1. Who We Are
MetOceanWorks Limited provides specialist consultancy services in meteorology and oceanography. Our registered office is located in the United Kingdom, and we serve clients across Europe, North America, Asia, and beyond.
If you have any questions regarding this policy, please contact us at:
MetOceanWorks Limited
66 High St, Lewes BN7 1XG
Email: [email protected]
2. Personal Data We Collect
We may collect and process the following categories of personal data, depending on your relationship with us:
- Contact details: Name, email address, phone number, job title, company name.
- Project data: Information relevant to consulting projects or services we provide.
- Account data: User credentials, access logs, and permissions if you use our platforms or software.
- Marketing preferences: Your preferences regarding newsletters, webinars, or events.
- Technical data: IP address, browser type, device identifiers, operating system, and usage behaviour from our website.
- Communications: Records of correspondence or interactions via email, contact forms, or support tickets.
We typically collect this data when:
- You visit or use our website or software tools.
- You fill out a contact or enquiry form.
- You communicate with us via email or phone.
- You sign up for events, newsletters, or digital tools.
- We engage with you in a professional capacity (e.g. during a project).
3. How We Use Personal Data
We use personal data to:
- Deliver consultancy services and technical outputs.
- Manage client relationships and project communication.
- Process requests, enquiries, and support issues.
- Provide access to our platforms, tools, or data services.
- Improve our website and digital tools based on user behaviour.
- Send relevant updates, newsletters, or invitations (with your consent).
- Fulfil legal, regulatory, or contractual obligations.
4. Legal Basis for Processing
We rely on the following legal bases to process your data:
- Performance of a contract: When processing is necessary to fulfil our contractual obligations to you.
- Legitimate interests: To conduct and grow our business in a secure, efficient, and relevant way.
- Consent: For certain types of marketing communications or cookie tracking.
- Legal obligation: Where necessary to comply with laws or regulatory requirements.
5. Sharing Your Personal Data
We only share your personal data with:
- Trusted service providers (e.g., IT hosting, analytics, CRM systems) under strict confidentiality agreements.
- Professional advisors such as legal, financial, or insurance partners.
- Collaborating organisations when working on joint projects, with your knowledge or where necessary to deliver the service.
- Authorities or regulators when required by law or for compliance purposes.
Where data is transferred outside the UK or EEA, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
6. Data Retention
We retain personal data only for as long as necessary to:
- Fulfil the purposes for which it was collected.
- Meet contractual and legal obligations.
- Resolve disputes or enforce agreements.
Retention periods may vary depending on the nature of the data and applicable legal requirements. When no longer needed, personal data is securely deleted or anonymised.
7. Security of Your Data
We implement appropriate technical and organisational measures to safeguard your data from unauthorised access, loss, or misuse. These include:
- Secure hosting and data storage.
- Role-based access controls.
- Data encryption where appropriate.
- Regular system monitoring and audits.
8. Your Data Protection Rights
As a data subject, you have the following rights:
- Right to access your personal data.
- Right to rectification of inaccurate or incomplete data.
- Right to erasure (‘right to be forgotten’) under certain conditions.
- Right to restrict processing in specific scenarios.
- Right to data portability to another service provider.
- Right to object to processing based on legitimate interest or for direct marketing.
- Right to withdraw consent at any time (where processing is based on consent).
You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been misused.
9. Cookies and Website Tracking
Our website uses cookies and similar technologies to enhance user experience and collect anonymised usage statistics. You will be prompted to accept or manage cookies upon visiting our website.
For more details, please see our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Where changes are material, we may notify you directly.
12. Contact
For any questions, concerns, or data access requests, please contact:
MetOceanWorks Limited
66 High St, Lewes BN7 1XG
Email: [email protected]
You may also contact the UK Information Commissioner’s Office (ICO) at https://ico.org.uk for further guidance.
Last updated: September 2025